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Francesca El Attrash-Ukaejiofo 6 min read

Defining Digital Health and Why It Matters More Than Ever

In the wake of a global pandemic, the predictability and reliability of the national healthcare system has been understandably questioned. The fractures in the model became increasingly apparent as the demand grew beyond capacity. Challenges are exacerbated by a complex set of stakeholders including payers, providers, IDNs, government pharmacies; evolving legislation with changes in mandates, coverages, and reimbursement; and consumers who are more confused, frightened, and frustrated than ever before. The good news is the chaos catalyzed a traditionally slow-moving market to rapidly embrace technology as a means to fundamentally change the way care is delivered. “Telehealth” services often offered as an afterthought or through small pilot projects, became the primary path to deliver care. With overnight adoption at scale, the value of enabling patients to engage with their care teams remotely was proven to improve access to care, reduce unnecessary utilization of traditional services like emergency departments, protect the vulnerable from exposure to illnesses and engage the most qualified specialists regardless of location. Telehealth, however, is only the beginning of the digital transformation of healthcare. According to the American Telemedicine Association (ATA), “Telehealth effectively connects individuals and their healthcare providers when in-person care is not necessary or possible.” And while important, true innovation requires thinking outside the virtual visit and evolving the entire continuum of care. The real question is not how can we deliver more virtual care visits but rather how can our healthcare system transform how clinicians and patients engage with each other as well as transform patient behavior, clinician and patient outcomes – all while doing it on a more continual basis? That’s where digital health comes into play.

Defining Digital Health

While definitions may vary, at its core digital health promises more comprehensive transformation. Here’s a sampling of definitions out there from doctors, to publications, to the Federal Government: Dr. Omar Manejwala, Chief Medical Officer at DarioHealth: “Digital health has the power to redefine how we think about care delivery within the context of people’s everyday lives and choices. It can do more than alter the site of care; it can evolve the very nature of care by making it ongoing, scalable, personalized, and multi-conditional.” Federal Drug Administration (FDA): “The broad scope of digital health includes categories such as mobile health, health information technology, wearable devices, telehealth and telemedicine, and personalized medicine […] Digital health technologies use computing platforms, connectivity, software, and sensors for healthcare and related uses.” Healthcare Information and Management Systems Society (HIMSS): “Digital health connects and empowers people and populations to manage health and wellness, augmented by accessible and supportive provider teams working within flexible, integrated, interoperable, and digitally enabled care environments that strategically leverage digital tools, technologies, and services to transform care delivery.” In short, digital health is more than simply a video call between a clinician and patient but instead has the power to bring together every stakeholder across the care continuum in entirely new ways and drive optimal outcomes for all.

The Digital Health Imperative

It’s no secret that the US Healthcare system in its current form is unsustainable, representing 18% of GDP and continuing to rise faster than inflation. [1] In 2007, the Institute for Healthcare Improvement launched the Triple Aim “to make care better for individuals, improve health for populations, and reduce per capita cost.” [2] Legislation followed in 2010 with the passing of the Affordable Care Act defining explicit goals of making health insurance more affordable, expanding Medicaid, and supporting innovative medical care delivery models designed to lower the costs of healthcare generally. Acknowledging the challenges the healthcare system imposes on providers, Dr. Thomas Bodenheimer, via the Annals of Family Medicine, amended the Triple Aim to include the wellbeing of providers, leading to today’s widely accepted Quadruple Aim. To summarize, the Quadruple Aim encompasses the following focus areas:
  • Improved clinical experience
  • Improved patient experience
  • Lower costs
  • Better outcomes
When striving to meet the Quadruple Aim, it’s important to consider many challenges and trends in the landscape including the ongoing battle with chronic conditions and supply chain constraints. At the same time, consumers are becoming more technically savvy, smartphones are ubiquitous, and other industries have shifted towards digital engagement.  Here’s a snapshot of some of the macro trends that are adding to the impetus of digital health:

Rising Costs Healthcare Costs

  • 6 in 10 adults in the US have a chronic disease; 4 in 10 adults have 2 or more[1]
  • 90% of the nation’s $3.8 trillion in annual healthcare expenditures are for people with chronic and mental health conditions4
  • Two-thirds of ER visits are avoidable, according to a study by UnitedHealth Group. Those unneeded visits cost the system $32 billion.[2]

Aging Population

  • US age 65+ population is set to outpace total population growth (48M in 2015 to 76M in 2050)[3]
  • 200% increase in people over the age of 85 between 2018 and 20603

Supply Constraints

  • Expected shortage of 46,900 to 121,900 physicians by 2032 in primary and specialty care
  • Average wait time for a physician appointment in the US is 24 days[4]
  • 12 million Americans suffer a diagnostic error each year in a primary care setting— 33% of which result in serious or permanent damage or death[5]

Rising Mobile Connectivity

  • 97% of the US over age of 18 own a cell phone with 85% owning smartphones[6]
  • 83% of the US population are mobile internet users[7]
  • In 2021, 276.8 million people in the US accessed the Internet through any kind of mobile device[8]
Despite these efforts, it took a global pandemic in 2020 to move the needle on adoption of digital health solutions. With the sudden and rapid shift to virtual care in response to the COVID-19 pandemic, organizations who delayed implementation of digital health solutions were incapacitated. “Telehealth” quickly became a household word. As a result of the pandemic, there’s a more urgent need for elevated awareness, consumer adoption, technological advancements, and improvements in reimbursement for organizations to move forward with strategic investments to compete. Doing so will require a cohesive strategy including technology, operations, and a healthy respect for cultural changes needed to set a solid foundation for the shift from a traditional in-person to distributed, yet more cohesive, model of care delivery. This blog is an excerpt from our new playbook, "How Digital Health Can Drive Better Outcomes for All." To download the full playbook, head here. 
[1] CMS: 2021 National Health Expenditure Accounts.
[2]Institute for Healthcare Improvement.
[1] 2022. CDC’s National Center for Chronic Disease Prevention and Health Promotion.
[2] 2019. United Health Group: Avoidable ED Visits.
[3] 2014. Census Bureau.
[4] 2017 Merritt Hawkins Survey of Physician Appointment Wait Times.,in%202004%2C%20previous%20years%20the.
[5] 2019 Johns Hopkins School of Medicine study in Diagnosis.
[6] 2021 Pew Research Center. Mobile Fact Sheet.,smartphone%20ownership%20conducted%20in%202011.
[7] 2021. Statista. Number of mobile internet users in the United States from 2016 to 2026.,population%20are%20mobile%20internet%20users.
[8] Ibid.

Francesca El Attrash-Ukaejiofo

Francesca El Attrash-Ukaejiofo is an accomplished professional in marketing and corporate communications, specializing in communications, content development, and strategy, while also overseeing brand and design. With a strong foundation in SEO-led content creation and a passion for storytelling, Francesca brings a wealth of experience across various domains, having written for marketing agencies, government, B2B, and B2G organizations. Francesca excels in strategic thought leadership, crafting compelling short-form and long-form copy, including executive bylines, blogs, white papers, eBooks, ad copy, web, and video content. Her expertise spans diverse topics such as tech policy, marketing, cybersecurity, government, health IT, defense, and foreign policy. Notably, Francesca's ghostwritten work has earned placement in respected publications like the Hill, FedTech, DefenseNews, and NextGov. Holding a Master’s in Public Policy and fluent in four languages, Francesca leverages these skills to excel in storytelling, connecting with audiences, and fostering professional networks for the organizations she serves. Recognized for strengths in empathy and positivity, Francesca brings infectious enthusiasm to teams, contributing to a collaborative and talent-cultivating work environment.